About · Est. 2017

We started Cliniqra after one too many panicked Fridays.

Founded by a hospital systems administrator and a primary-care office manager, Cliniqra exists for one reason to make IT in healthcare boring, in the best possible way.

Section 02 · Origin

A company built from the front desk outward.

Our co-founder Elena spent twelve years as an office manager in a four-physician practice. She watched, again and again, as scheduling software crashed at 8AM, billing workstations got compromised, and IT vendors disappeared after invoicing. Cliniqra is what she wished she'd had a partner whose job was to make the back office unnoticeable.

Today we operate the IT and administrative layer of 38 clinics across California, Oregon and Washington and our average client has been with us for 4.7 years.

Section 03 · Operating principles

Five rules we won't break.

These are non-negotiable. They are how we decide whether to take a client, build a tool, or escalate an incident.

01 Patient time is sacred

Every decision we make is benchmarked against one question: does this protect the time clinicians get to spend with patients?

02 PHI is not negotiable

Patient data never leaves jurisdiction, never leaves encryption, never leaves audit.

03 Humans answer tickets

If you can't reach a real engineer, we have failed. No bots, no scripts.

04 Fix before you ask

If we can patch it without bothering the clinic, we will. Every time.

05 Plain English wins

Every report leaves the NOC translated. No CVE numbers without context.

Section 04 · The road so far

Eight years, one uncomplicated mission.

2017 Cliniqra founded

Started in a converted dental office in Berkeley with two clinic clients and one whiteboard.

2019 NOC opened

Our 24/7 operations room came online, allowing real overnight patching and after-hours support.

2021 HIPAA framework v2

Re-engineered our control set after working with a regional health system; published our internal playbook.

2023 30 clinic milestone

Hit thirty managed clinics with zero PHI breach events across the entire portfolio.

2026 Multi-state expansion

Expanded coverage to Oregon and Washington with localized NOC routing and regional success engineers.

Section 05 · Leadership

The four people who answer for everything.

Small leadership team by design. Each holds direct accountability for a part of the clinic experience.

Elena Park-Ortiz

CEO & Co-founder. 12 years as a primary-care office manager. Owns the front-desk & client experience.

Devon Akhtar

CTO & Co-founder. Former hospital systems admin. Owns the RMM, security stack and engineering team.

Jules Bertrand

Head of NOC. Runs the 24/7 operations floor. Sets the SLA, owns the response time.

Mara Holloway

Head of Compliance. Owns the HIPAA framework, BAA library, audit posture.

Section 06 · Where we are today

Eight years, in numbers.

Active clinic clients

Endpoints under management

0.7y

Average client tenure

PHI breach events to date

Section 07 · How we work

A small team. Deep responsibility.

We deliberately stay small per-client. Every clinic has a named success engineer, a named NOC contact, and a named compliance lead. You will know our team's names. Our team will know your staff's coffee orders.

~9 staff per success engineer 24/7 NOC, 4 engineers per shift Quarterly on-site visits