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Services · Catalogue v4.2

The clinic back-office, fully managed.

From the moment a patient checks in to the moment a claim is reconciled, Cliniqra operates the workstations, software and security layer that quietly hold a clinic together.

Section 02 · Core services

Six engagements. One calm system.

Pick a single surface, or hand us the whole back office. Every clinic is scoped individually no boilerplate retainers.

Managed Workstations

Every front-desk PC, back-office laptop, kiosk and signature pad is provisioned, monitored and patched by the Cliniqra RMM agent with role-based hardening for nurses, billers and admins.

Auto-patching BitLocker / FileVault Inventory + warranty

Scheduling Operations

We optimise the front-desk experience around your EHR fast logins, single-sign-on, dual monitors, calibrated badge readers, and one-click telehealth launchers.

Athena eClinicalWorks DrChrono NextGen

Billing Workstations

Hardened endpoints on an isolated VLAN with audited printing and clearinghouse VPN tunnels.

HIPAA Hardening

MFA, RBAC, access-review cycles, audit logging shipped to a SIEM you can actually read.

Backup & DR

3-2-1 strategy, off-site encrypted vault, monthly restore drills with a written report.

Helpdesk & Remote Troubleshooting

Staff click a desktop widget, a human picks up in under 90 seconds, and the issue is fixed by screen-share before the next patient is seen.

Network, Wi-Fi & Print

Segmented guest / staff / billing networks, label-printer fleet management, and printer recovery without a single panicked call.

Section 03 · How a device joins Cliniqra

The lifecycle of a healthy clinic endpoint.

Every workstation that joins your clinic goes through the same five-step ritual automated, audited, reversible.

01 Discovery

We inventory the device, classify its role (front-desk, billing, clinical, admin) and assign the matching policy bundle.

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02 Enrol

RMM agent, EDR and MDM are silently installed. Disk is encrypted. Local admin accounts are rotated into a vault.

03 Harden

HIPAA baseline applied: MFA, screen-lock, audit logs, removable-media controls, USB whitelisting.

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04 Monitor

Health, patch level, EDR posture and login anomalies stream into the Cliniqra ops board 24/7.

05 Retire

End-of-life devices are remotely wiped, certified-destroyed and removed from your asset register with a paper trail.

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Section 04 · Honest pricing

Three plans. Per device. No surprises.

Pricing scales with how many endpoints we manage, not how many tickets you raise. Use the helpdesk as much as you like.

Foundations
$59/device · month

For solo practices and small offices ready to professionalise IT.

  • RMM agent & auto-patching
  • HIPAA baseline hardening
  • Business-hours helpdesk
  • Encrypted nightly backup
Choose Foundations
Network
$129/device · month

For multi-site healthcare groups and growing administrative offices.

  • Everything in Operations
  • Dedicated success engineer
  • SIEM + log shipping
  • LTE failover kits
  • SOC-2 audit support
Choose Network
Section 05 · In every plan

The things we refuse to charge extra for.

These are baseline Cliniqra. They show up in your plan regardless of tier, clinic size, or how dramatic the Wi-Fi is.

Unlimited helpdesk tickets BAA & HIPAA documentation Onboarding & offboarding Quarterly executive report Asset register & warranty tracking Phishing simulation per quarter Annual disaster-recovery drill Vendor coordination (Athena, eCW, etc.) Printer / signature-pad lifecycle Staff onboarding kits
Section 06 · A blunt comparison

The clinic with Cliniqra vs. the clinic without.

Without Cliniqra

A friday at 4:50pm.

The scheduling PC reboots into a stuck update. The office manager calls their nephew. The billing rig prints duplicate claims. A staff member emails patient data from their personal gmail because the shared drive isn't loading. Nobody knows whose responsibility it is.

With Cliniqra

A friday at 4:50pm.

The scheduling PC was patched at 6am. The billing rig is on its own VLAN with audited printing. Staff have a vetted shared drive with role-based access. Someone in the Cliniqra ops room sees a slow login, fixes it in 90 seconds, and never tells you it happened.